Frequently Asked Questions
+ What happens to my licenses if I cancel my membership?
Absolutely nothing! Each time you download a song for final use from the site, it is in perpetuity which means any song you license and use in projects you create while you’re a Soundstripe member, remain legally licensed forever and ever, amen.
+ Once I download a track, can I use it multiple times on multiple projects?
Short Answer: No, not legally. Long Answer: Every time you hit the "download" button, a new SINGLE USE license for that particular song on that particular project is generated. So if you’re going to use a song multiple times for different projects, just hit the download button again for however many times you use it. This does two things, 1) Keeps you legal with licensing on all of your projects, and 2) Allows us to pay our amazing composers properly.
+ What is your cancellation and refund policy?
You are free to cancel your Soundstripe membership whenever you would like, no strings attached, but you are responsible for cancelling your account before your account is charged again at the first of the month. Soundstripe does not issue refunds due to failure to cancel the account before charges have been made or due to inactivity on account. Refunds are not typically offered, but may be subject to review.
+ How often do you add new tunes?
We update our library twice a month and generally add between 150 - 250 new quality tracks each month.
+ What are your license restrictions?
There's none. However, if you plan to use a track in connection with a video that contains nudity PLEASE e-mail firstname.lastname@example.org. We need to make sure it's cool with the artist/composer.
+ What happens if I have a Youtube claim?
Soundstripe DOES NOT own the rights to the songs, rather, we are a third party licenser on behalf of our composers. Our composers are within their rights to use a Content ID system to monetize videos that use their content in an attempt to limit piracy. The Good News - This doesn’t apply to you! The Bad News - these companies use automated systems to identify the songs and don’t know the difference between piracy and properly licensed songs. Thankfully, disputing the claim is a simple fix! Here is a link that will walk you through disputing the claim with YouTube. https://support.google.com/youtube/answer/2797454?hl=en . When you get to the box that asks you to explain your claim, simply write -- Licensed through Soundstripe. That should take care of it, but if you continue to have issues please reach out and we will work with you to ensure it's resolved in a timely manner.